re-setting your password

first of all, before you continue reading further, can you please read liewcf’s post here? you see, i had wanted to make some comments on that post of his but i found my comments to be so long (longer than his post!), that i thought, it’s better for me to write what i wanted to write in his comment box there, here in my blog instead. in this way, i can also go further then what i intend to say. haha.

so please do read lcf’s post (including the comments) first, so that you’ll know what i’m babbling about here, ok. be prepared for a long rant from me.

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colbert, are you sure? you can reset password via phone? as far as i know, we can’t do that.

firstly about lcf’s wondering how his password can become invalid, well, 2 reasons her i see. one reason could be as what andrew pointed out. you try to log in 3 times unsuccessfully, then the system lock you out and you will have to get a new password.

the other reason is if you have not log in for… er… i think 3 months, your password will become invalid too. so next time, even if you don’t have any transaction to do with pbebank for 3 months, every 2 weeks or one month, remember to log in just to look see look see your account or for the sake of logging in! (so that your password won’t become invalid.)

if you wanna continue hear my rant, please click on ‘more’ below.

i should know because i have accounts with public bank and use pbebank often, and do you know i have lost count of the times my password become invalid, and i have to re-set it. i think nearly (or more!) 10 times… so much so that when i go to the bank to apply for new password, the staff there can recognise me. i remember at the 4th or 5th time, the staff said “ah i remember you. you lost your password before”. then once at the 7th time, i was so scared to go to the bank to apply for password as scared run into the same staff who can recognise me, but i have no choice since i only can go during lunch hour. well i went and true enough it was the same staff and the minute he saw me, he exclaimed “huh? you again?”. goodness me! i just gave a silly grin.

then believe it or not, again i lost my password, and again when i went to the bank, same staff!! and you know what he said to me this time? he said, “oh no. it’s you. you know what? your name had become ‘notorious’ in our KL’s main office as the one who change password so many times.” wahhh!! me famous oledi. 🙂

oh no! god help me! this means that, if i ever lost my password again (cheh! touch wood!), even if i go at different hour to see different staff, yet my name would be in record as ‘the forgetful careless aunty’. hehe.

i wonder why in lcf’s case, it takes so long (1/2 an hour he said) to re-apply for his password. when i did it, it was about 15 mins. only.

well the first few times, it was quite a hassle. first i had to fill in the form with the front office staff, then he will ask you to wait while he took the form to his officer inside the bank’s office. and the waiting starts. then he will come out from the bank officer’s office and request you to follow him to go see the officer. there, it will be the officer who pass the ‘secret envelope’ (with the user name/password inside) to you and at the same time you have to sign in their book. then only ‘kau tim’. (finish).

however, later on, i found they had simplify the procedure. no need to fill in form on my part. the front office staff will take my account number and my card (nah, not credit card lah but debit card), and together with a from, handed all these to the officer who is seated at the counter (behind the teller, not like last time where the front office staff had to go inside the office of the bank, first him, then later me to collect the secret envelope). in 5 mins. time, the secret envelope is ready. (collecting it at the counter).

i guess the procedures of re-applying of password keep on improving as times goes by… but if it is still via walk-in to the bank face to face with the staff, no thank you, i would not like to have the privelge (spelling?) to find out. i’m already ‘black-listed’. haha.

well, yes i know, people say do not write down your password… but since this aunty’s grey matter a bit blur blur already, i have to write it down. anyway, it is written down in a note book kept in my personal drawer at home (and i do all my internet banking at home), so it’s ok.

lcf wish that one day he could re-set password via ATM machine. then someone in lcf’s blog was mentioning that with maybank and bank commerce, one can re-set the password via phone. well, these are good convenient methods of course, but as lcf pointed out, not so secure.

i wonder the re-setting of password/PIN via phone in banks, how was it done? did they ask for lots of details for identification? i think they should… to make it more secure mah. some banks have auto re-setting… er… i mean where you only speak to a recorded voice which will guide you through to press this no. and that no. – key in your identification – and lastly key in your new PIN.

i remember when i phone maxis to check my account, apart from asking for my account number, they asked for my IC no. AND my full house address. this is good for verification.

well, if you have any tales of password re-setting, do share… or if you want to grumble that you don’t trust internet banking, do share too.